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General terms and conditions of sale

These Terms apply without any restriction or reservation, to all sales made by SE DOMAINE DE PIETRI distributing wines from CLOS PAOLI with non-corporate buyers (CUSTOMERS), wishing to purchase the products offered for sale on its website www.clos-paoli.com. These Terms are available at any time on this website and prevail, in the case of any other version or any other contradictory document. The fact that a CUSTOMER confirms their order on the website or by any other means of communication to the Customer Service department of SE DOMAINE DE PIETRI is full acceptance of these Terms in their entirety. Unless proved otherwise, the data recorded by SE DOMAINE DE PIETRI constitutes proof of all transactions. Product offers are subject to stock availability and in some case may require longer lead times to restock.

The CUSTOMER selects the products on the website that they wish to order, by adding to their basket or by clicking directly on the cart icon or Add to Cart. The order will then be confirmed by the CUSTOMER when the order payment is made. The sale will be considered final only after sending the CUSTOMER confirmation that the order has been accepted by SE DOMAINE DE PIETRI. The confirmation will state that the payment made by the CUSTOMER has been accepted. An email confirming payment will be sent to the CUSTOMER at the same time. Acceptance of the order is subject to payment thereof by the CUSTOMER and will be effective upon receipt of payment in its entirety. The CUSTOMER can track the progress of their order by contacting CUSTOMER Services by telephone from Monday to Friday 8.30 a.m. to 5.00 p.m. 
Contact details for SE DOMAINE DE PIETRI are as follows:


Products are supplied and delivered at the prices in force on the date of confirming that the order has been accepted by SE DOMAINE DE PIETRI and as communicated to the CUSTOMER before the order is placed. The price indicated in the order confirmation from SE DOMAINE DE PIETRI is the final price. Minimum order: 6 bottles (one box)

Payment Terms

The price is payable in full on the day of placing the order by the CUSTOMER, as detailed in the section relating to Orders. SE DOMAINE DE PIETRI will not make delivery of products ordered by the CUSTOMER if the price has not previously been paid in full, (our prices are inclusive of VAT and delivery).

Payment Methods

Whatever the method of payment chosen by the Customer, the order payment will only be considered final after actual collection of amounts due to SE DOMAINE DE PIETRI. Purchase payments should be made in Euros by credit/debit card via a secure payment system (Visa, Mastercard, PayPal). Credit/debit card payments are debited at the time of placing the order.
SE DOMAINE DE PIETRI has set up a secure credit/debit card online payment process which is based on the latest encryption technology, a real benchmark in terms of secure payment. Upon payment, the CUSTOMER will be asked to enter their name, card number, date of expiry and credit card security code, (the number on the back of the card) which are immediately encrypted in their computer before being sent across the internet. Therefore, no confidential information circulates on the Web without first being encrypted. Moreover, bank information sent to SE DOMAINE DE PIETRI is not stored or displayed on the internet. No one can intercept this information. SE DOMAINE DE PIETRI guarantees the confidentiality of its CUSTOMERS' data.

Title Retention Clause

In the event of payment default of all or part of the order value by the CUSTOMER, SE DOMAINE DE PIETRI remains the owner of products sold, until full payment has been made which allows them to repossess those goods.

Order Delivery

If all or part of the delivery address is incorrect, SE DOMAINE DE PIETRI will need to return the orders to its warehouse. The CUSTOMER must bear all the consequences of this action, (late delivery and potential impact on the cost of transportation).

Contact Details

The CUSTOMER must inform SE DOMAINE DE PIETRI or modify themselves online on the website (My account) of any changes to contact details: email address; phone no.'s; all information related to the invoice and / or delivery address, intercom, access codes to floors, door number....

The date of wine availability is defined as the date the first email is sent to the CUSTOMER notifying them that the balance of the order is due to be shipped. This email is sent to the address shown in the CUSTOMER account, (taken when the order was placed or amended by the CUSTOMER at a later date).


In accordance with the provisions of sections L. 121-16, L. 121-19 and L. 121-20 of the Consumer Code, a right of withdrawal is given to the CUSTOMER. Upon receipt of invoice, (addressed to the CUSTOMER in the weeks that follow placing the order), there is a period of fifteen (15) days to return the invoice and a written refund request dated and signed by the CUSTOMER.


Products purchased by the CUSTOMER will be delivered by FEDEX within an average of two (2) to five (5) working days after the order is placed. Except in cases where stock replenishment is required or where the product is no longer in stock. If the Customer orders several products which have different delivery times, the delivery date will be the last date. The products ordered will be delivered to the address indicated by the CUSTOMER at the time of ordering on the www.clos-paoli.com website..

Under the provisions of Section L. 114-1 of the Consumer Code, the summary of the order specifies the delivery date. In the event that the delivery date is exceeded by more than seven (7) days, without justification, the CUSTOMER may request order cancellation in accordance with Section L. 114-1 of the Consumer Code and be reimbursed for the amount already paid against the order. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one delivery. Deliveries are made by FEDEX. Delivery of the goods is made by the carrier and signed for by the CUSTOMER when delivered. Only the signature of the CUSTOMER may certify the actual delivery. The CUSTOMER must check the condition and conformity of products delivered. They can then either accept the order if it appears to be in order with reservations on the delivery if necessary. Alternatively they can refuse the order if the order is obviously not complying, (damaged or broken bottles). Where the order does not conform, SE DOMAINE DE PIETRI will cover the costs of returning and replacing products as well as all related charges. This will be done in the shortest time possible. If it is not possible to replace the product, the CUSTOMER may return the product and get a refund for the value, or keep the product and be reimbursed for part of the value. Products travel at the risk of SE DOMAINE DE PIETRI. The risk of product loss and deterioration will be transferred to the CUSTOMER at the point of signing for the delivery. The transfer of ownership of the products from SE DOMAINE DE PIETRI to the CUSTOMER, will only take place after full payment by the latter, and this will be on the product delivery date.

Right of withdrawal (option of return)

The CUSTOMER has a withdrawal period of seven (7) days from the delivery of products to return them to SE DOMAINE DE PIETRI at their headquarters for exchange or refund, provided that the products are returned in their original packaging and in perfect condition within eight (8) days from the date of delivery. This is in accordance with the law and the CUSTOMER does not have to give reasons or pay penalties. The amounts paid by the CUSTOMER, including shipping costs, will be fully reimbursed by bank transfer to the account specified for this purpose by the Customer or by banker's cheque within a maximum of eight (8) to thirty (30) days beginning the right of withdrawal period. The costs incurred by SE DOMAINE DE PIETRI for the return may however be charged to the CUSTOMER. The CUSTOMER may, if they wish, opt for an alternative way to be refunded on suggestion from SE DOMAINE DE PIETRI..

Photographs, illustrations and wine tasting advice that accompany the products on the clos-paoli.com website have no contractual value and therefore SE DOMAINE DE PIETRI cannot be held responsible if errors were to be found included. The CUSTOMER is solely responsible for the choice of products and their storage and use.

Protection of Minors

In accordance with Section L. 3342-1 of the Public Health Code applicable to websites selling alcoholic beverages, which states that the sale of alcohol to minors under sixteen (16) years is prohibited, the CUSTOMER agrees to certify that they are of legal age by ticking the appropriate box on accessing the www.clos-paoli.com website and when placing an order.

IT and rights

Under Law No. 78-17 of 6 January 1978, it is important to note that personal data requested from the CUSTOMER is necessary to process the order and is intended for internal use only by SE DOMAINE DE PIETRI. The CUSTOMER has a right to access, modify, rectify and oppose any information concerning them, as provided by the law and regulations in place. For any contract for an amount greater than or equal to one hundred and twenty (120) euros, the information gathered is kept for a period of ten (10) years starting from the date of delivery.


LeThe CUSTOMER and SE DOMAINE DE PIETRI will do everything possible to amicably resolve any disputes that may arise from the application of these Terms by calling the CUSTOMER Service department at SE DOMAINE DE PIETRI, (on matters concerning orders). This department is responsible for taking all the necessary steps to resolve any differences. Where difficulties occur in applying these Terms, we would encourage you to look for a friendly solution by contacting our Customer Service team. Following on, with regard to orders placed by CUSTOMERS in France, all disputes arising from this contract may give rise to concerns over their validity, interpretation, execution, and termination. In these cases they will be submitted to court under French law for the registered office of SE DOMAINE DE PIETRI. With regard to orders placed by CUSTOMERS from abroad, any disputes arising in connection with the execution or interpretation of these Terms will be brought before the relevant courts under the guidelines and regulations of the European Union..

Contract language and applicable laws

Under express agreement between SE DOMAINE DE PIETRI and the CUSTOMER, these Terms are governed by and subject to the application of French law. In the case of a dispute, only the French text is authentic.

CUSTOMER Acceptance

The fact that a person or entity places an order on the Clos Paoli Shop website implies full acceptance of these Terms, as expressly recognized by the CUSTOMER, in particular to dismiss any contradictory document, which would be unenforceable on SE DOMAINE DE PIETRI. The titles shown at the head of each section are used only for the convenience of reading and will under no circumstances be the pretext for any interpretation or distortion of the clauses to which they relate. .


Corporate Customers

These Terms and Conditions of Sale for SE DOMAINE DE PIETRI apply in full to sales made between SE DOMAINE DE PIETRI and corporate CUSTOMERS on their website at the address www.clos-paoli.com taking into account the following specific details. As part of corporate sales, an additional payment period may be granted by SE DOMAINE DE PIETRI, within legal limits, which is always shown on the quotation subject to prior acceptance by the corporate customer. A quotation is produced beforehand for a period of thirty (30) days from the date of the document. It is then returned by fax by the corporate CUSTOMER, having authorized it, which includes a signature on the quotation preceded by "Read and approved" and showing the company stamp. This acceptance of the order will be deemed as acceptance of the Terms and Conditions.
 The order will be prepared once the corporate CUSTOMER has returned the signed quotation in accordance with what has been stated (subject to the corporate CUSTOMER supplying all the necessary information to SE DOMAINE DE PIETRI to prepare the order as laid out in these Sales Terms and Conditions). As part of the sale to a corporate customer, late payment penalties will be applied on the day following the invoice settlement date if the amounts due are paid after this date. The rate of these penalties is one and a half (1.5) times the legal rate of interest..